Terms of Use and Privacy Policy

Terms of Use

Updated 25/10/2023

By using the site www.den.org.au and all web pages associated with that address (the site), you agree to be bound by these terms and conditions. The terms and conditions govern all areas and uses of the site. If you do not agree to these terms and conditions, you must cease using the site.

Site Operators

The site is a product of the Drug Education Network Inc (DEN).

Site Content

The site is provided for general information only and is subject to change without notice. Although every effort has been made to ensure the accuracy, adequacy, suitability, currency, completeness, legality, usefulness, reliability or fit for purpose of information for all site users, the content is not intended to be a substitute for professional medical advice, diagnosis, or treatment regardless of how it is interpreted.

The Operator takes no responsibility for any loss, liability, illness, disability or impairment to you that is the result of the use of information from the site. In all circumstances where there is the possibility of risk, you should consult appropriate medical professionals.

The site does not operate as a counselling service. Site users should consult with trained counsellors for professional advice as appropriate. Refer to code.den.org.au to find an appropriate  counselling or treatment service.

Responsibility and Liability

The Drug Education Network disclaims all responsibility and all liability (including without limitation, liability in negligence) for all expenses, losses, damages and costs you might incur as a result of the information on the site being inaccurate or incomplete in any way, and for any reason.

Third Party Links

Links to third party websites are inserted for convenience. Users are responsible for ensuring information from the site or any linked web site is free of viruses or other contamination.

The Drug Education Network is not responsible for the monitoring or review of any third party websites.

The Drug Education Network supports and encourages the dissemination and exchange of the information held on the site, however you must seek permission to use any material on the site for any other purpose. This includes any third party copyrighted material placed on the site.

Linking to the Drug Education Network

Other sites may link to the Drug Education Network. It is strongly recommended that any site that links to the site links to www.den.org.au ( the home page).

Sites Linking to The Drug Education Network Must Not:

  • Replicate the site’s content
  • Imply any endorsement by the Drug Education Network of any other website.
  • Present misleading information about the Drug Education Network, the site or the site’s services; or
  • Use the Drug Education Network name or logo without prior consent.

Consent can be obtained by emailing admin@den.org.au.

Intellectual Property

The Drug Education Network reserves all intellectual property rights applicable to the material on the site, including without limitation copyright protection in respect of all text, graphics, logos, icons, video and audio clips, designs, interfaces and the compilation and layout of the site. You may only use the site and material located on the site for your personal use, and view the site using your web browser or print or save an electronic copy of material for your own information. You must not use, download, print, copy, display, broadcast, reproduce, publish, transmit or distribute any material from the site in whole or in part for any other purpose, excluding fair use according to Australian Copyright law, without the Drug Education Network’s prior consent.

Revision of Website Terms and Conditions

The Drug Education Network may vary any of the website terms and conditions at any time. You will be deemed to have accepted and agreed to any revised terms and conditions if you use the site after the point in time where the site’s term and conditions have been revised.


If you feel any material on the site is inappropriate or misleading for any reason please notify the Drug Education Network moderator by emailing admin@den.org.au.

Back to Top

Service Charter

Version 2.1, November 2021.

For an original copy of the Service Charter, please contact admin@den.org.au.

About Us

The Drug Education Network (DEN) is an alcohol and other drug health promotion organisation. We work in partnership with agencies and services across Tasmania to prevent and reduce harm caused by alcohol, tobacco and other drugs. We achieve this through evidence-based training, education and resources which ensure better outcomes for the communities we serve.

What You Can Expect From Us

We are committed to providing responsive, consistent and effective services for you. We will:

  • Provide high quality, evidence informed services.
  • Provide clear, accurate and current information that is easy to understand.
  • Respond to you in a professional manner.
  • Remain open to your feedback.
  • Consult you on your needs.

Providing Quality Services

  • We will apply the standards in this Service Charter whenever we provide a service.
  • We will seek to deliver consistent and reliable service to everyone.
  • We will seek to rectify problems should they occur.
  • We will seek feedback on services to continuously improve what we do.

Your Rights and Responsibilities

When you engage with our service:

  • You will be respected and treated equitably
  • Your privacy will be respected, and you will be provided with information regarding any limits to your privacy
  • We will maintain confidentiality to the fullest legal extent, and you can discuss this with us at any time
  • We will work with you to identify services relevant to your needs and goals, and your preferences will be respected
  • You will be encouraged to participate in decisions that affect you and the service you receive
  • You will receive access to quality services irrespective of sex, race, ethnicity, culture, language, religion, marital status, disability, sexuality or age
  • We will provide a service that is reliable, of high quality, and one that is culturally and linguistically relevant
  • You may request access to any information written by our service about you (and to correct any wrong information)
  • You can provide feedback or express grievances/complaints and seek redress without fear of it adversely affecting decisions relating to the service you receive
  • Your grievances will be addressed in a timely, fair and objective manner
  • You may refuse a service at any time (and refusal will not prejudice future access to service)
  • We will aim where possible to provide information that is written in plain English or includes images to assist with understanding

When you engage with our services you have a responsibility to:

  • Respect the rights of others including their rights to confidentiality and privacy
  • Treat the Drug Education Network team members with courtesy
  • Support the safety and health of other people, the Drug Education Network's property and the environment
  • Report any hazards, incidences, or accidents to the Drug Education Network
  • Participate in processes that assist to identify service needs

Learning From You!

  • We will continuously monitor our performance and the way in which we provide services.
  • We will also seek feedback, and consult widely to determine how we may improve our services.
  • We will ensure we have community representatives to identify future needs for services.
  • We will provide feedback to our Board of Governance and funding bodies about what we learn.

To help us provide a high-quality service and maintain the standards set out in the Service Charter, please:

  • tell us how we can improve our service.
  • provide us with clear details on the nature of any complaint or problem with our service.

Back to Top

Website Privacy Policy

Version 3.3, October 2023.

For an original copy of our Privacy Policy, please contact admin@den.org.au.

The Drug Education Network respects and is committed to maintaining the privacy of all visitors to this site. This policy (Privacy Policy) governs how the Drug Education Network deals with the collection, security, quality, use and disclosure of your Personal Information, and is in accordance with the Privacy Act 1988 (Cth).

Your use of this site indicates that you accept the Privacy Policy, and consent to the collection and use by us of your Personal Information according to the terms below. The Drug Education Network may from time to time amend the Privacy Policy, and users are advised that continued use of the site following amendment is deemed confirmation of acceptance.

Collection of Personal Information

You can browse the Drug Education Network site without telling us who you are or revealing any information that personally identifies you (Personal Information). We will only collect Personal Information which you expressly provide to us when using specific parts of the site which allow you to enter Personal Information: for example: (a) submitting a contact form.

Use of Personal Information

The Drug Education Network uses Personal Information only to fulfil and process the requests of site visitors. Information which identifies individuals will only be accessed by the Drug Education Network management and personnel, and the Drug Education Network’s contracted service providers and professional advisers, all of whom are bound by the Privacy Policy; we will not give your personal information to advertisers and other organisations without your express consent.

You acknowledge the Drug Education Network’s right to disclose Personal Information under the Privacy Policy may involve disclosure to entities located outside Australia. Where the Drug Education Network is required or authorised to disclose your Personal Information, you consent to the disclosure of your Personal Information to foreign entities.

The Drug Education Network may use information to publish aggregate statistics about usage, membership, traffic patterns and other related site information that does not personally identify members. This is important to ensure that our content and services continue to meet the general needs of our users and members.

Security of Information

The Drug Education Network will take all reasonable steps to ensure your Personal Information is protected from modification, misuse, disclosure, loss and unauthorised access.

Cookies and Session Information

Cookies are pieces of information that a site sends to your computer’s hard disk when you access information on that site. Each time you use your computer to access the same site, the information that was previously received is sent back to the site by your browser. Cookies do not identify individual users. However, when you visit the Drug Education Network site, our servers may record information about your usage, the time of your visit, its duration, the pages you visit and limited information about your hardware (e.g., whether you are using a phone or desktop computer), software (e.g., what browser you are using) and location (e.g. your city based on your IP address).

Some cookies are required for the site to function correctly. These are 'essential cookies'. Disabling cookies in your browser may result in the site not functioning as intended.

The Drug Education Network may use this information to publish aggregate statistics about usage, membership, traffic patterns and other related site information that does not personally identify members. This is important to ensure that our content and services continue to meet the general needs of our users. The information we collect about visitors remains anonymous and is not linked to any Personal Information.

If you do not agree to the use of cookies, you can decline all non-essential cookies when prompted. If you do not agree to the use of any cookies, including essential cookies, set the preferences on your browser to remove all cookies and reject cookies for the site in the future. The Drug Education Network cannot be held responsible for any malfunction of the site due to essential cookies being rejected.

Access to Information

Please contact us if you would like to access a copy of your Personal Information or believe that the information we have about you is not up-to-date, complete or accurate. You have the right to request the correction of any information which relates to you and is inaccurate.

If you would like the Drug Education Network to delete your Personal Information, please let us know and we will take all reasonable steps to delete it unless we are required by law to keep it.

If you have any questions, comments or concerns about our Privacy Policy, please send an email to admin@den.org.au.

Back to Top